Refund & Return Policy

At Quorius LLC (accessible at quoriusllc.com), customer satisfaction is our top priority. We stand behind the quality of our products—ranging from Smart Home automation gear and audio equipment to computer accessories and mobile chargers. If you are not completely satisfied with your purchase, we are here to help.

1. 30-Day Return Guarantee

We offer a 30-day return policy. You have 30 days from the date you receive your item to request a return for a refund or replacement.

To be eligible for a standard return:

• The item must be unused, in the same condition that you received it, and in its original packaging.
• All included accessories, cables, user manuals, and power adapters must be returned in full.
• You must provide proof of purchase or order number.

2. Damaged, Defective, or Incorrect Items

Please inspect your order upon receipt. If your order arrives damaged, defective (e.g., smart cameras not powering on, sound issues with earbuds, broken USB hubs), or if you received the wrong item:

• Contact our support team immediately at info@quoriusllc.com or call us at +1 (307) 303-8271 within 48 hours of delivery.
• Provide photos or a quick video demonstrating the issue along with your order number.
• For verified defective or wrong items, Quorius LLC will provide a prepaid return shipping label and issue a replacement or full refund at no extra cost to you.

3. Return Process & How to Initiate

To start a return, please follow these steps:

• Step 1: Contact Support: Email us at info@quoriusllc.com with your order number and the reason for the return.
• Step 2: Return Authorization: Once approved, our team will send you return instructions and the designated return shipping address.
• Step 3: Pack & Ship: Securely package the product in its original box with all accessories included and ship it back using a trackable courier service.

Note: Returns sent back to us without prior authorization will not be accepted.

4. Return Shipping Fees

• Defective/Damaged/Incorrect Goods: Quorius LLC covers 100% of the return shipping costs.
• Change of Mind / Buyer Preference: If you are returning an item due to personal preference, the buyer is responsible for paying the return shipping costs. Shipping fees are non-refundable.

5. Non-Returnable & Non-Refundable Items

The following items cannot be returned or refunded:

• Items with missing accessories, user guides, or tampered original packaging.
• Products showing physical damage, water damage, or misuse caused by the user.
• Gift cards or downloadable digital content.

6. Refund Processing & Timelines

Once your return is received and inspected by our warehouse team, we will send you an email notifying you that we have received your item and whether the refund has been approved.

• If approved, your refund will be processed immediately to your original payment method.
• Refunds typically take 3 to 7 business days to reflect in your bank account, depending on your card issuer or payment provider.

7. Exchanges

The fastest way to exchange an item (e.g., swapping a USB charger for a different model or requesting a replacement Bluetooth speaker) is to return the item you have and make a separate purchase for the new item once the return is accepted.

8. Contact Us for Support

If you have any questions or need assistance regarding refunds, returns, or order tracking, please contact us: